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Takeda Supplier Solutions Portal – Your Direct Link to Dashboard Info and Our Support Teams

Takeda Business Solutions (TBS) creates value for patients, customers, partners and employees by delivering simplified and innovative solutions for the business. We partner with Finance, Procurement and HR to optimize global processes reaching all employees, through innovation and the latest technology. TBS has established a global network of core hubs in Japan, Poland and U.S., as well as delivery centers in Ireland, Russia, China and Brazil to better anticipate needs and operate in a seamless, collaborative way to maximize value.

The new Takeda Supplier Solutions Portal is a step towards the realization of our goal of enabling simple and safe buying solutions for Takeda and our suppliers. We are pleased to invite you, our partner, to join the portal and enjoy this simplified, safe, and seamless way of accessing your invoice and payment dashboards and queries 24/7. In choosing the portal over other, less effective communication channels, you will have convenient, instant access to invoice, payment, and purchase order information and be able to contact targeted TBS teams who will gladly provide support around invoice and payment processing.

What benefits does Takeda Supplier Solutions Portal bring?

The TSSP comprehensive benefits include:

  • Live Invoice and Payment Dashboards (updated daily) – Direct window into your records in our books allows you to see the status of your invoices without needing to contact us
  • Live Purchase Order (PO) Dashboard - Ensures you always know how to invoice us and maintain correct references by offering access to all POs associated with your account
  • Extended Request Types – Direct access is now available for follow-up on any question to the right team handling the query; no need to involve the requisitioner for mediation
  • Live Chat – In addition to reaching Takeda support by creating a case, you can get answers quickly through an immediate conversation with an agent
  • Knowledge Articles - 24/7 direct access to FAQs and a wealth of knowledge articles so you can find quick answers to common questions
  • Easy Data Capture - Structured forms capture the data needed to complete a transaction up-front, minimizing follow-up conversations that can occur on other communication channels
  • Collective Case Info – For easy account insight, you can see all cases submitted by your company, add other company contacts to the ticket watchlist, and sign-up for automatic notification of your upcoming payments
  • Sustainability Partnership – To support the development of high-impact socially and environmentally responsible solutions that address some of the world’s greatest climate challenges, Takeda seeks your partnership through a specific sustainability commitment with related actions and achievements

How does the Takeda Supplier Solutions Portal relate to SAP Ariba Network?

The portal does not replace the functionality of Ariba or any other Takeda invoice submission processes or systems. The Takeda Supplier Solutions Portal is a communications channel that you can use whenever you need support or follow up on payment.

How can I register?

The first step to gain access to the portal is to nominate an administrator.

Administrators are usually your Accounts Receivables (AR) representatives responsible for issuing invoices, checking payment status, and querying payments.

The administrator is an important role for your organization because they will be able to:

  • Approve registration and access requests from members of your organization
  • Manage Contacts within your account
  • Check the status, add comments, and attach files to ALL cases created by other contacts within your account

When you have nominated your administrator, please contact us at [email protected], and we will take care to properly set up your account and provide training to your administrator for efficient and secure account management.