Shire Supplier Information - North America
Welcome to the North American supplier information page.
Shire is committed to paying our suppliers on time. We have developed our Shire Guide to Payments (Shire Supplier Playbook) to assist suppliers understand the end-to-end process for payments. The process may differ across regions, countries and entities so please note the differences especially if you are supplying cross-border.
There are several common principles across Shire globally:
・E-Invoicing: please see details below in the Invoicing section
・Email: see Shire’s “Guide to Payments” and the Contact Us section below for email addresses. Invoices must be sent in PDF or TIFF format only.
・Mail: Please see Shire’s “Guide to Payments” and the Contact Us section below for the relevant addresses. Please note that US, Canada and Europe (except Germany), all invoices should be directed to the relevant Shared Service Center, and not to office locations.
Shire’s quick reference Guide to Payments
All suppliers to Shire will need to complete a registration process to ensure we have accurate information to enable payment, to ensure you comply with our Code of Conduct and policies, and to ensure we can keep you informed with information that may affect you. Shire also operates a No PO/No Pay policy on the procurement of most goods and services - a PO cannot be issued until a supplier is registered.
To register as a supplier, there are 3 key steps:
・Legal registered company name and address, business contacts for PO’s, AP, etc.
・Relevant tax and company numbers (such as Tax Identification Number (TIN)/VAT number, W9/W8 for US companies)
・Supplier Diversity information if applicable
・Banking details including:
・Bank Country/ Account Number/ Account Type/ Payee Name
・Bank Name/ Branch address/ City/ State or Region/ Postal code
・Currency/ Remittance email address
・Copy of Banking information on Company Letterhead paper
Please also note the following important information:
For help with your Lavante registration, see the Lavante user guide.
For technical questions about Lavante (include forgotten password, error messages), please contact Lavante directly at email@example.com
For other registration questions or to change contact details please contact Shire’s Supplier Registration team on firstname.lastname@example.org
Terms and Conditions
Our Terms and Conditions can be found on our global Supplier page.
How Purchase Orders (PO) work at Shire
Shire operates a No PO/No Pay policy on most purchases for goods and services.
Purchase Orders from Shire for indirect spend (ie those expenses not directly involved in the manufacture of our products) are issued from our procurement system called Coupa. The PO will provide all the information you will need about Shire to invoice us. Please ensure you note the differences between:
Shire is committed to paying our suppliers on time. We are also committed to ensuring the process is efficient as possible for our suppliers.
In all cases, where local regulation allows, Shire encourages all suppliers to use paperless invoicing methods.
Details to be included in your invoice
To be paid, your invoice MUST contain
If we reject your invoice;
Please note that invoices, or credit notes, that do not meet all legal, tax and Shire requirements, may be returned to you. We will provide details why your invoice or credit note cannot be processed. Once your invoice or credit note is compliant, you will be able to re-submit for processing and/or payment.
Sending your invoice
All invoices must be sent directly to the email or address in the Contact Us section. Invoices not sent directly will result in delayed payment. If emailing invoices, please be aware:
Shared Services Center Americas (SSCA), based in Exton, PA, is responsible for maintaining supplier information, PO processing, Coupa administration, invoice processing and payments. Please note the following important points about contacting us.
・Always use the mailboxes listed below. Please do not send emails direct to personal mailboxes of the SSCA team we are unable to track response times and this will result in a delay to resolving your query.
North American Invoicing Address:
PO Box 20904
Indianapolis, IN 46220
(send only Pdf or Tiff formats)