Third-Party Tools and Resources | Takeda Pharmaceuticals
Third-Party Tools and Resources
Learn about the processes that we follow to stay connected with our suppliers.
- Please consult Takeda Supplier Guide (English) for consolidated information on cooperation with Takeda. Other languages.
To become a Takeda Third Party, you need to follow the steps below. Guidelines are provided in Czech, English, French, German, Hungarian, Japanese, Polish, Portuguese and Spanish.
- You receive the questionnaire link.
To begin the onboarding process as a Takeda Third Party, you must receive an invitation form sent via email from Takeda’s Apex Portal [email protected].
- Register with Apex Portal
To access the invitation form, you are required to answer all relevant questions.
If you registered as a Diverse Supplier, you may additionally expect to receive information request via the Proveedor platform [email protected].
- Fill in the questionnaire form.
The form is used to create your vendor profile in the Takeda Apex Portal. You will be asked to provide details such as your like business name, address, bank information, Tax/VAT details, and risk-related info.
Bank information: you may be requested to provide additional bank details via [email protected]. After verification, your profile will be ready for transactions.
Risk related info: risk assessments are run on a regular and recurring basis for all Takeda Suppliers. You may be asked to complete the Apex questionnaire and/or respond to an email request from the Takeda Information Protection and Cyber Security Team [email protected].
Your profile is verified, and we are ready to transact.
Support/Pomoc/Suporte
English
How to login to Apex Portal (PDF)
How to change or reset password in Apex Portal (PDF)
How to update Supplier's profile in Apex Portal (PDF)
How to create a note response (PDF)
Step-by-Step questionnaire guide in Apex Portal (PDF/video)
Czech
Jak aktualizovat profil třetí strany (PDF)
Jak resetovat heslo v Apex Portal (PDF)
Jak se přihlásit do portálu Apex_mk (PDF)
French
Comment mettre à jour le profil dun tiers (PDF)
Comment modifier or réinitialiser le mot de passe dans le portail Apex (PDF)
Comment se connecter au portail Apex (PDF)
German
So aktualisieren Sie das Profil eines Drittanbieters (PDF)
So zurücksetzen Sie das Passwort im Apex-Portal (PDF)
So melden Sie sich beim Apex-Portal (PDF)
Hebrew
QRG - (PDF) כיצד לעדכן פרופיל צד שלישי
QRG - (PDF) כיצד להתחבר ל ApexAnalytix
QRG - (PDF) כיצד לשנותלאפס סיסמה ב ApexAnalytix
Hungarian
A harmadik féltől származó profil frissítése (PDF)
A jelszó visszaállítása az Apex portálon (PDF)
Hogyan lehet bejelentkezni az Apex portálra (PDF)
Italian
Come aggiornare il profilo di terze parti (PDF)
Come modificare la password in Apex (PDF)
Come accedere al portale Apex (PDF)
Japanese
【必ずご確認ください】APEXアクセス方法 (PDF)
APEXパスワードリセット方法 (PDF)
APEXサプライヤ入力マニュアル (PDF)
Polish
Logowanie do portalu Apex (PDF)
Jak zmienić hasło w portalu Apex (PDF)
Jak zmienić profil dostawcy w portalu Apex (PDF)
Portuguese
Como fazer login no Portal Apex (PDF)
Como alterar ou redefinir a senha no Portal Apex (PDF)
Como atualizar o perfil do fornecedor (PDF)
Spanish
Cómo actualizar el perfil de terceros (PDF)
Cómo cambiar la contraseña en el portal de Apex (PDF)
Cómo iniciar sesión en el portal de Apex (PDF)
Traditional Chinese
How to update Supplier's profile in ApexAnalytix (PDF)
QRG-How to login to ApexAnalytix (PDF)
QRG-How to change or reset password in ApexAnalytix (PDF)
For general queries regarding the Apex Portal registration process, please contact: [email protected].
Note: The Apex Portal onboarding process applies to third parties (i.e. suppliers/vendors) engaging with Takeda.
Purchase Order Delivery:
Takeda Purchase Orders are sent through the SAP Business Network platform (external e-mail domain) or directly from the Takeda Contact Person.
Purchase Order Review:
Please review the Purchase Order and report any discrepancies with price, quantity, delivery time, or Unit of Measure to your Takeda Contact Person. The future invoice needs to be in line with Purchase Order details.
Global Terms and Conditions
The Global Takeda Purchase Order Terms and Conditions are valid for all countries except for the countries/regions mentioned below, in which a translated version and/or localized version with country/region-specific deviations applies:
Argentina
Canada, the EU, the EEA, the UK and Switzerland
Colombia
India
Kazakhstan
KSA (Saudi)
Lebanon
Mexico
Turkey
UAE
Ukraine
SAP Business Network is the preferred transactional platform at Takeda, it allows you to automate the invoicing process by issuing documents online.
We recommend Suppliers choose a Standard Account, which the free-of-charge option.
How to start online invoicing?
Register your free-of-charge Standard Account on SAP Business Network (registration)
Provide your bank details in the “Remittances” section (remittances)
You are ready to issue your first online invoice (invoice for materials or invoice for services)
Already on SAP Business Network?
Use your Takeda PO notification to launch the trading relationship by clicking the “Process order” button and logging in with your credentials.
Payment Terms
As per Takeda’s Global Procurement Policy, standard payment terms are 90 days (unless governed otherwise by contract or law) from receipt of a valid undisputed invoice - therefore it's important to submit invoices on the issue date to avoid delays.
E-Invoicing Training Materials
Full guide (PDF)
Invoice for materials (PDF)
Invoice for services (PDF)
Non-PO invoice (PDF)
Adding attachment (PDF)
TAX configuration (PDF)
How to create dispute on SAP Business Network (PDF)
How to accept the TRR (PDF)
Order confirmation (PDF)
Log-in issues (video)
Support
- Account registration and online invoicing: [email protected]
- Payment issues and statements: Supplier Solutions Portal or [email protected]
Technical issues regarding your SAP Business Network account: Ariba Help Center
Regaining access to your SAP Business Network account: support.ariba.com
Invoice Submission:
Send PDF invoices as email attachments to respective Country Invoice Submission Emails on the day they are issued, as standard payment terms are 90 days from the day of receipt.
Ensure you comply with all applicable local regulations first and then follow Takeda standards as well.
Format Requirements:
- PDF or TIF format:
- Include one invoice per PDF - if more, only the first one will be processed;
- Unique name for each PDF file;
- Total e-mail size under 30 MB.
Ensure the invoice matches PO data:
- Invoice must be issued only for goods/ services listed on the PO;
- Refer to the specific PO line items on the invoice.
- If no PO was received, include your Takeda contact’s details on the invoice - otherwise invoice will not be processed or will be delayed;
- Make sure your company and Takeda’s details match the PO details (name, address, tax ID);
- Provide full and correct bank details;
- Use the correct e-mail based on Country Invoice Submission Emails.
Note:
- Text in the email body will not be scanned – include all key information in the PDF;
- Takeda’s country addresses are only for invoices submission – and are not monitored for inquires purposes.
Payment Terms:
As per Takeda’s Global Procurement Policy, standard payment terms are 90 days (unless governed otherwise by contract or law) from receipt of a valid undisputed invoice - therefore it's important to submit invoices on the issue date to avoid delays.
Support:
Payments & Invoice inquiries, Statements, Reminders
[email protected] (Europa & Canada)
[email protected] (United States of America)
Takeda Business Solutions (TBS) creates value for patients, customers, partners and employees by delivering simplified and innovative solutions for the business. We partner with Finance, Procurement and HR to optimize global processes reaching all employees, through innovation and the latest technology. TBS has established a global network of core hubs in Japan, Poland and U.S., as well as delivery centers in China and Brazil to better anticipate needs and operate in a seamless, collaborative way to maximize value.
The new Takeda Supplier Solutions Portal is a step towards the realization of our goal of enabling simple and safe buying solutions for Takeda and our suppliers. We are pleased to invite you, our partner, to join the portal and enjoy this simplified, safe, and seamless way of accessing your invoice and payment dashboards and queries 24/7. In choosing the portal over other, less effective communication channels, you will have convenient, instant access to invoice, payment, and purchase order information and be able to contact targeted TBS teams who will gladly provide support around invoice and payment processing.
What benefits does Takeda Supplier Solutions (TSSP) Portal bring?
The TSSP comprehensive benefits include:
Live Invoice and Payment Dashboards (updated daily) – Direct window into your records in our books allows you to see the status of your invoices without needing to contact us
Live Purchase Order (PO) Dashboard - Ensures you always know how to invoice us and maintain correct references by offering access to all POs associated with your account
Extended Request Types – Direct access is now available for follow-up on any question to the right team handling the query; no need to involve the requisitioner for mediation
Live Chat – In addition to reaching Takeda support by creating a case, you can get answers quickly through an immediate conversation with an agent
Knowledge Articles - 24/7 direct access to FAQs and a wealth of knowledge articles so you can find quick answers to common questions
Easy Data Capture - Structured forms capture the data needed to complete a transaction up-front, minimizing follow-up conversations that can occur on other communication channels
Collective Case Info – For easy account insight, you can see all cases submitted by your company, add other company contacts to the ticket watchlist, and sign-up for automatic notification of your upcoming payments
Sustainability Partnership – To support the development of high-impact socially and environmentally responsible solutions that address some of the world’s greatest climate challenges, Takeda seeks your partnership through a specific sustainability commitment with related actions and achievements
How does the Takeda Supplier Solutions Portal relate to SAP Ariba Network?
The portal does not replace the functionality of Ariba or any other Takeda invoice submission processes or systems. The Takeda Supplier Solutions Portal is a communications channel that you can use whenever you need support or follow up on payment.
How can I register?
The first step to gain access to the portal is to nominate an administrator.
Administrators are usually your Accounts Receivables (AR) representatives responsible for issuing invoices, checking payment status, and querying payments.
The administrator is an important role for your organization because they will be able to:
Approve registration and access requests from members of your organization
Manage Contacts within your account
Check the status, add comments, and attach files to ALL cases created by other contacts within your account
When you have nominated your administrator, please contact us at [email protected], and we will take care to properly set up your account and provide training to your administrator for efficient and secure account management.