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Takeda Social Media Community Guidelines

We recognize the importance of social media in the communication space. However, in embracing these platforms, we aim to respond responsibly. Below, we have outlined where we are currently active, as well as our terms and guidelines for interacting with us on these platforms. Current platforms we use to reach you, our global audience, are:

Twitter: www.twitter.com/takedapharma
LinkedIn: www.linkedin.com/company/takeda-pharmaceuticals
YouTube: https://www.youtube.com/takeda-pharmaceuticals/

These platforms were created and are managed by Takeda. Their purpose is to educate the public about health, wellness, the diseases we aspire to cure, and the populations we serve, as well as our company, mission, and values. If you engage with us online – and we hope you will – you are agreeing to our Social Media Community Guidelines. Our accounts are only in English, however you may receive posts in another language if this is listed under your profile. The content posted by us is for informational and educational purposes only and is NOT professional medical advice. 

We are looking to create a positive sharing community on social media. Your feedback is important to us, and when engaging with us online, we ask you to please be respectful of other users. If you do not, we reserve the right to deny or remove comments. If you have a question or comment that is not relevant to the topics of discussion taking place on the channel, please contact us here: www.takeda.com/contact/

Mentions, comments, likes, favorites, and retweets are welcomed! However, please note, the pharmaceutical industry is a highly regulated one and as a result, we may not be allowed to respond to and may delete mentions, direct messages (DMs) and replies that:

* Include profanity, defamatory, libelous, offensive, abusive, discriminatory or demeaning content (including images, videos, and links)
* Are disparaging, threatening, condone violence or illegal behavior
* Offer health or medical advice
* Are commercial or advertising, (e.g., sell products and services, or recruit fans and followers)
* Are considered spam or are excessively repetitive and/or disruptive to the community
* Ask questions directly related to financial, legal, regulatory, confidential information or medical issues
* Violate the social media platform rules

Please note that accounts we follow/interact with or accounts that follow/interact with us on our various accounts are not an indication of Takeda's endorsement of these third-party accounts or the content they produce. Additionally, favorites, likes, comments, and/or retweets do not indicate endorsement. We love to share great content and may provide links or references to other sites as part of our social content. We claim no responsibility for the accuracy of content on other sites and shall not be liable for any damages or injury arising from that content. 

Please do not use these platforms to report adverse events or medical side effects. If you believe that you have experienced any medical side effects or reactions from a Takeda product, please consult your physician, pharmacist, or other healthcare professionals immediately. You can also report adverse events and medical side effects to us directly by contacting your local Takeda office here: www.takeda.com/company/worldwide/. To report suspected side effects for legacy Shire products, please contact [email protected]. For contacts for any legacy Shire information (including products), please visit www.shire.com/contact-us.

We will do our best to answer your questions. However, as we are a highly regulated company, sometimes we are unable to respond or are unable to provide a response quickly. This account is a Takeda global account. If your questions are of a local nature, please contact your local Takeda office at the link above. If we are taking a little while to reply or don’t respond, please know that we are not ignoring you – we are listening and we will aim to respond to everyone we can in a timely manner when appropriate. Nevertheless, Takeda reserves the right to respond and does not guarantee a reply.

Thank you for your interest in connecting with us on social media — we look forward to hearing from you.