Shire Supplier Information - Europe
Welcome to the Europe supplier information page. Information on this page relates only to the following countries:
Shire is committed to paying our suppliers on time. We have developed our Shire Guide to Payments (Shire Supplier Playbook) to assist suppliers understand the end-to-end process for payments. The process may differ across regions, countries and entities so please note the differences especially if you are supplying cross-border.
There are several common principles across Shire globally:
・E-Invoicing: please see details below in the Invoicing section
・Email: see Shire’s “Guide to Payments” and the Contact Us section below for email addresses. Invoices must be sent in PDF or TIFF format only.
・Mail: Please see Shire’s “Guide to Payments” and the Contact Us section below for the relevant addresses. Please note that US, Canada and Europe (except Germany), all invoices should be directed to the relevant Shared Service Centre, and not to office locations.
Europe (all countries except Germany)
All suppliers to Shire will need to complete a registration process to ensure we have accurate information to enable payment, to ensure you comply with our Code of Conduct and policies, and to ensure we can keep you informed with information that may affect you. Shire also operates a No PO/No Pay policy on the procurement of most goods and services - a PO cannot be issued until a supplier is registered. The information below applies to Europe region – for other regions, please go the
To register as a supplier, there are 3 key steps:
Please also note the following important information:
For help with your Lavante registration, see the Lavante user guide.
For technical questions about Lavante (include forgotten password, error messages), please contact Lavante directly at email@example.com
For other registration questions or to change contact details please contact Shire’s Supplier Registration team on firstname.lastname@example.org
Purchase Orders (PO)
Terms and Conditions
Our Terms and Conditions can be found on our global Supplier page.
How Purchase Orders (PO) work at Shire
Shire operates a No PO/No Pay policy on most purchases for goods and services.
Purchase Orders from Shire for indirect spend (ie those expenses not directly involved in the manufacture of our products) are issued from our procurement system called Coupa. The PO will provide all the information you will need about Shire to invoice us. Please ensure you note the differences between:
The legal registered Shire or Baxalta address that ordered the goods/services and will pay your invoice. This is found on your PO and MUST be included in your invoice to us per regulatory requirements.
The location where goods and services should be sent to or provided, also included on your PO.
This is the address where invoices should be sent to for payment. Please ensure all invoices are sent directly to the correct addresses below to avoid any payment delays. See details below in the Contact Us section, and on your Shire Guide to Payments
Need further help with Coupa?
For Coupa help resources go to Coupa Supplier Success.
Shire is committed to paying our suppliers on time. We are also committed to ensuring the process is efficient as possible for our suppliers.
In all cases, where local regulation allows, Shire encourages all suppliers to use paperless invoicing methods.
Details to be included in your invoice
To be paid, your invoice MUST contain
If we reject your invoice
Please note that invoices, or credit notes, that do not meet all legal, tax and Shire requirements, may be returned to you. We will provide details why your invoice or credit note cannot be processed. Once your invoice or credit note is compliant, you will be able to re-submit for processing and/or payment.
Sending your invoice
All invoices must be sent directly to the email or address in the Contact Us section. Invoices not sent directly will result in delayed payment. If emailing invoices, please be aware:
Providing goods/services cross-border?
Please note that different mailboxes may apply – always send your invoice to the mailbox for the Shire/Baxalta legal registered entity (“Bill to”) that has ordered the goods or services (not where your company is located). (eg. if you are based in Switzerland, but the Shire/Baxalta company you are supplying is in France, then use the France details)
・Vendors registered in the Coupa Supplier portal can check payments online.
・All other queries can be referred to AccountsPayableEU@shire.com
Shared Services Centre Europe (SSCE), based in Dublin, is responsible for maintaining supplier information, PO processing invoice processing and payments. Please note the following important points about contacting us.
・These numbers should be quoted on all replies to SSC. You’ll find it in the subject line of our auto-reply. Please use this case number if following up on your email or reply directly to our case email.
・Contact Shared services directly via the email addresses below – staff in other Shire office locations will only refer queries back to Shared Services, which will delay Shire’s response to you.
・Always use the mailboxes listed below. Please do not send emails direct to personal mailboxes of the SSC team we are unable to track response times and this will result in a delay to resolving your query.
・Please don’t cc/bcc others on your email to us – this creates duplicate tickets and delays response time.
(“Bill to” country on your PO)
|Email invoices (Preferred)1
PDF or TIFF format only.
This is an unmonitored, automated scanner email
and cannot respond to queries
|Email queries only|
|Finland, Sweden, Norway,|
|Postal Mail invoices1+2:||Shire (full legal entity name) , Accounts Payable
PO Box 7716, Royal Mail Sorting Office, Crucible Road, Corby, Northamptonshire, NN17 5ZZ, UK
Mail invoices: Shire Deutschland GmbH, Friedrichstraße 149, Berlin 10117
|Email questions to:
|Poland & Czech Republic||invoicesWA@shire.com|