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Patient Services & Assistance

Patients are at the heart of everything we do. Our U.S. Patient Services programs provide product support that is driven by specialists dedicated to a single goal: providing patients and caregivers with caring, comprehensive support across our many therapeutic areas and products.

These free services are offered to eligible patients who have been prescribed a Takeda therapy:


OnePath | Hematology Support CenterEntyvioConnect™ | Help At Hand



With you, every step of the way

With OnePath®, patients and caregivers have personalized product support, provided by a dedicated team of specialists. Some OnePath team members are available to meet in person with patients, caregivers, and healthcare providers, depending on the specific need, medication, or treatment access challenge.

OnePath can help by:

  • Assisting with insurance access and coverage issues, conducting benefit investigations, and providing information about financial assistance options, such as the OnePath Co-Pay Assistance Program
  • Working with specialty pharmacies to set up treatment shipment and delivery
  • Coordinating nursing or infusion services, including treatment administration training, if applicable and if requested
  • Providing information about educational programs, patient advocacy groups, and events
  • Offering ongoing product support throughout the treatment journey, including translation services if needed

OnePath assists eligible patients who are prescribed a Takeda product for the following conditions:

  • Alpha-1 antitrypsin (AAT) deficiency
  • Hereditary angioedema (HAE)
  • Hunter syndrome (MPS II)
  • Hypoparathyroidism
  • Primary immunodeficiency (PI)
  • Short bowel syndrome (SBS)
  • Type 1 Gaucher disease

Call: 1-866-888-0660 Monday through Friday, 8:30 AM to 8:00 PM ET






Simplifying the complex. It's in our blood.

It takes teamwork to manage a bleeding disorder. Getting help from the Hematology Support Center (HSC) can make all the difference. HSC provides patients and caregivers with dedicated support from a team of specialists.

HSC can help by:

  • Reviewing financial assistance options, including co-pay support
  • Explaining insurance coverage options and assisting with insurance challenges
  • Providing access to educational tools for disease and insurance information
  • Connecting patients and caregivers with informational and community resources, including educational programs
  • Offering one-on-one health education support in English or Spanish for hemophilia and von Willebrand disease

Call: 1-888-229-8379 Monday through Friday, 8:30 AM to 8:00 PM ET






Here when you need us

EntyvioConnect provides product support to patients prescribed ENTYVIO® (vedolizumab) for injection. The program is designed to help patients by offering co-pay assistance, nurse support, useful tips, and more.

EntyvioConnect can help by:

  • Navigating insurance and helping to determine coverage
  • Identifying available financial support options
  • Connecting patients with a Nurse Care Partner to answer questions or provide support*

*Our nurses do not provide medical advice

Call: 1-844-368-9846 Monday through Friday, 8:00 AM to 8:00 PM ET


ENTYVIO Prescribing Information and Medication Guide




We are dedicated to assisting patients with limited financial resources

Help At Hand provides assistance to eligible patients who have no insurance or who do not have enough insurance and need help getting their Takeda medicines.*

*Help At Hand is not available to all patients who are prescribed a Takeda product. Eligibility can vary by medication.


S52530    MAT-USD-XMP-19-00063     12/19