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Accessibility Policy

If you are a person with a disability and require reasonable accommodations to read this document, please contact a member of the Human Resources team at +1 866-397-4473

Takeda Canada is committed to removing any barriers in employment faced by individuals with disabilities.  As such, we provide a working environment which complies with the Accessibility for Ontarians with Disabilities Act , 2005 (“AODA”), and the Integrated Accessibility Standards Regulation (the “Regulation”).

Takeda Canada is committed to ensuring equal access and participation for people with disabilities. Takeda Canada is committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. The Company believes in integration and is committing to meeting the needs of people with disabilities in a timely manner. Standards have been developed to break down barriers and increase accessibility for individuals with disabilities in the areas of information and communications, employment, design of public spaces (i.e. the built environment), and customer service. This enables people to benefit equally and take part fully in the workplace and all parts of life.

This Policy covers the following:

  1. Takeda Canada’s General Accessibility Policy;
  2. Takeda Canada’s Accessible Customer Service Policy.

The following definitions apply to all aspects of this policy:

Accessible Formats may include, but are not limited to, large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.

Barrier: A barrier is anything that prevents a person with a disability from fully participating in all aspects of society. Barriers can be visible and invisible. They can be: architectural, physical, communication, attitudinal, technological. organizational or combinations thereof.

Communication Supports may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.

Disability: A disability may or may not be visible. A disability includes, but is not limited to, the following:

  • Any degree of physical disability, for example: infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a service animal, support person, wheelchair or other remedial appliance or device;
  • A condition of mental impairment or developmental disability;
  • A learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  • A mental disorder; or,
  • An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Accessible: Accessible means capable of being entered or reached, approachable; easy to get at; capable of being influenced, obtainable; able to be understood or appreciated.

Assistive Device means a device used to assist persons with disabilities in carrying out activities or in accessing the services. Assistive devices help people with a variety of disabilities.

Part 1: General Accessibility Policy

Takeda Canada has implemented the measures outlined below to ensure equal access and participation for people with disabilities.

Information and Communications

Takeda Canada will endeavor to create, provide and receive information and communications in ways that are accessible to people with disabilities. When asked, the Company will provide information about the Company and its services, including public safety information, in accessible formats or with communication supports.

If the Company determines that it is not technically feasible to convert the information or communications or that the technology to convert the information or communications is not readily available, the Company shall, upon request, provide the person that requires the information with an explanation as to why the information or communications are unconvertible; and a summary of the unconvertible information or communications.

Accessible Formats and Communication Supports

Upon request, Takeda Canada will provide or arrange for accessible formats and communication supports for persons with disabilities:

(a)          In a timely manner that takes into account the persons’ accessibility needs due to a disability; and

(b)          At a cost that is no more than the regular cost charged to other persons.

Takeda Canada will consult with the person making the request and determine suitability of an accessible format or communication support. The Company will notify the public about the availability of accessible formats and communication supports.

Website Accessibility

The Company shall make any new internet websites and new web content on such a website conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 initially at Level A and increasing to Level AA.  By January 1, 2021 all internet website and web content backdated to 2012 will conform to WCAG 2.0 Level AA. 

Public Spaces

Takeda Canada shall incorporate accessibility into the Company’s public spaces that are newly constructed or redeveloped on and after January 1, 2017.  We will ensure that we follow the requirements stated under the Design of Public Spaces Standards (Accessibility Standards for the Built Environment).  We shall also provide, within our contractual obligations and capabilities, restoration and maintenance of Takeda Canada’s public spaces by ensuring we have procedures for preventative and emergency maintenance of accessible elements in Takeda Canada’s public spaces and procedures for dealing with temporary disruptions when accessible elements required under this section are not in working order.

Training

Takeda Canada will ensure that training is provided to all employees, volunteers, individuals who participate in the development of the Company’s policies, and all other individuals who provide goods, services or facilities on behalf of the Company (collectively “Representatives”), on the requirements of the Regulation and on the Human Rights Code as it pertains to persons with disabilities. The training will be appropriate to the duties of the individual and will be provided as soon as practicable. If any changes are made to this policy or the requirements, additional training will be provided. Takeda Canada will maintain a record of the dates when training was provided and the number of individuals to whom it was provided.

Emergency Information

If Takeda Canada prepares emergency procedures, plans or public safety information and makes the information available to the public, the Company will provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

Feedback

To provide feedback regarding anything covered by this Policy or regarding Takeda Canada’s provision of services in an accessible manner more broadly, please contact HR Department  by phone at +1 866-397-4473 or through delivering an electronic text through our website https://www.takeda.com/en-ca/ or in person Bay Adelaide Centre, 22 Adelaide St W Suite 3800, Toronto, ON M5H 4E3, Canada.  Takeda Canada will ensure that it responds to any feedback that is in the nature of a complaint in a timely manner and typically within five (5) business days.  Takeda Canada will ensure that this feedback process includes in accessible formats and communication supports, upon request.

Changes to Existing Policies

The Company will modify or remove any existing policies that do not respect and promote the dignity and independence of people with disabilities.

Part 2: Accessible Customer Service Policy

Takeda Canada aims at all times to provide its services in a way which respects the dignity and independence of any person with a disability. We are committed to giving persons with disabilities the same opportunities to access our services as everyone else.

Takeda Canada recognizes the importance of:

  • Providing goods, services or facilities in a manner that respects the dignity and independence of persons with disabilities
  • Integrating the provision of goods, services or facilities to persons with disabilities with the provision of goods, services or facilities to others, unless an alternative measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from the goods, services or facilities
  • Giving persons with disabilities an opportunity equal to that given to others to obtain, use and benefit from Takeda Canada’s goods, services or facilities
  • Communicating with a person with a disability in a manner that takes into account the person’s disability

Communication

Takeda Canada and its employees, volunteers, individuals who participate in developing the Company’s policies, and individuals who provide goods, services or facilities on behalf of the Company (collectively “Representatives”) will communicate with customers with disabilities in a manner that takes into account their disabilities.  Training will be provided to Employees who communicate with customers on how to interact and communicate with people with various types of disabilities. We will consider how a customer’s disability may affect the way that they express, receives or process communications and, where possible, seek information from the customer how to best communicate with them

Assistive Devices

Assistive devices that may be used by individuals with disabilities are welcome on Takeda Canada premises that are open to the public or other third parties. Takeda Canada will take steps to ensure that its Representatives are familiar with commonly used assistive devices.  Visitors to Takeda Canada premises may contact any employee for additional assistance.

Service Animals

Takeda Canada welcomes guide dogs or other animals that serve individuals with disabilities in those areas of Takeda Canada’s premises that are open to customers and will permit the customer to keep the service animal with them, except for those animals that are otherwise excluded by law from the premises.  In the event that a service animal is otherwise excluded by law from the premises, Takeda Canada will provide the applicable customer with an alternative method of obtaining, using or benefitting from its goods or services where possible.

Support Persons

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Takeda Canada’s premises with their support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.    Such support persons need not be paid, professional support workers.  They may be volunteers, family members or friends who provide support to the customer. 

Notice of Temporary Unavailability of Access to Goods or Services for Customers with Disabilities

In the event that a facility, service or system offered by Takeda Canada to customers with disabilities is expected in advance to become temporarily unavailable, in whole or in part, Takeda Canada will provide advance notice of the disruption, its anticipated duration, and a description of alternative facilities or services, if available. This notice will be made available on its telephone message, website, at the entrance to its premises or by the service or facility, as is reasonable in the circumstances, at a reasonable time in advance of the disruption and during the disruption itself.  If the disruption is unexpected, the notices will be provided as soon as the anticipated disruption becomes known to Takeda Canada.

AODA Training

Takeda Canada will provide training to all Representatives. This training will be provided as soon as possible after an employee joins Takeda Canada. Training will include the following:

  • The purpose of the AODA and an overview of the Customer Service Standard;
  • How to interact, communicate and assist people with disabilities, and in particular, people with assistive devices, and those who require the assistance of a service animal or support person;
  • How to use equipment or devices available on Takeda Canada’s premises, if any, or otherwise provided that may help with the provision of goods, services or facilities to a person with a disability;
  • The policies and procedures created by Takeda Canada in accordance with the Customer Service Standards under the AODA benchmark;
  • How to help a person with a disability who is having difficulty accessing Takeda Canada’s goods or services;
  • Takeda Canada’s policies, practices and procedures relating to the Customer Service Standard.

This training will also be provided, as soon as practicable, whenever Takeda Canada’s policies change with respect to customer service accessibility for individuals with disabilities. 

Takeda Canada will keep a log of all training provide, documenting who was trained, on what and when.

Feedback Regarding Accessible Customer Services

The ultimate goal is to meet and exceed customer expectations in serving customers with disabilities. Takeda Canada invites feedback on the way that it provides goods or services to individuals with disabilities, including how it provides opportunities for feedback.  Those who wish to provide such feedback are encouraged to do so:

  • In person;
  • By telephone at +1 866-397-4473
  • In writing to Bay Adelaide Centre, 22 Adelaide St W Suite 3800, Toronto, ON M5H 4E3, Canada, or;
  • By delivering an electronic text through our website https://www.takeda.com/en-ca/

All feedback and complaints can be directed to: Head of Human Resources.  Customers can expect to receive a response within five (5) business days with regards to their feedback.

Availability of this Policy

Please note that, upon request, Takeda Canada will provide a copy of this Policy in a manner that considers the requesting individual’s disability, in consultation with the individual where appropriate, and in a timely manner.  A copy of this policy will be posted on Takeda Canada’s website, and in a notice posted at the entrance to Takeda Canada’s premises.

APPENDIX 1

Notice to Customers

Takeda Canada is committed to improving accessibility for individuals with disabilities, including for our valued customers.  To this end and in compliance with Ontario’s Accessibility for Ontarians with Disabilities Act, Takeda Canada has implemented a Customer Service Accessibility Policy which is available upon request.  Takeda Canada will provide this Policy, and any other public written documents or communications produced by Takeda Canada, in a manner that considers the requesting individual’s disability (if any), in consultation with the individual and in a timely manner.

To make a request, please contact:

Multi-Year Accessibility Plan

1. Timeline for Implementation

General Deliverables

Legislated Date for Large Employers

Policies & Procedures

 

Implement Customer Service Policy

January 1, 2012

Make Customer Service Policy available to the Public

January 1, 2012

Make Customer Service Policy available in alternative formats upon request

January 1, 2012

Implement Accessibility Policy that includes a Statement of Organizational Commitment

January 1, 2014

Post Accessibility Policy on the Company’s website

January 1, 2014

Make Accessibility Policy available in alternative formats upon request

January 1, 2014

Accessibility Plan - Multi Year

 

Develop Accessibility Plan

January 1, 2014

Make available to the public

January 1, 2014

Make available in alternative formats upon request

January 1, 2014

Review every 5 years

Ongoing

 

Training

 

Train all applicable employees and contractors in accordance with the Customer Service requirements

January 1, 2012

Train all Ontario employees & volunteers, policy developers, those providing goods or services on behalf of the Company regarding IAS and Human Rights Code.

January 1, 2015

 

Information & Communications

Legislated Date for Large Employers

Emergency Information

 

Emergency Procedure Plans or Public Safety Information are inventoried and accessible upon request

January 1, 2012

Feedback

 

Feedback process is in place for receiving and responding to feedback - system is in place and available in accessible formats and with communication supports upon request

January 1, 2015

Accessible formats and communication support

 

Provide or arrange for accessible formats and communication supports upon request (timely manner, at a cost that is no more than the regular cost charged to other persons)

January 1, 2016

Website Accessibility

 

New Internet Website WCAG 2.0 Level AA (other than closed caption Live pre-recorded audio) (where new post-2014)

January 1, 2014*

All internet websites and web content WCAG 2.0 Level AA

January 1, 2021*

Review all content on website up to 2012 to ensure everything is accessible

January 1, 2021*

Employment

Legislated Date for Large Employers

Develop Personalized Workplace Emergency Response for staff, on consent and as necessary

January 1, 2012

Notify employees and public regarding availability of accommodation

January 1, 2016

Notify applicant of availability of accommodation upon request for assessments or selection process

January 1, 2016

Inform employees of policies regarding job accommodations

January 1, 2016

Providing accessible formats and communication supports available to perform job

January 1, 2016

Have a documented IAP process in place

January 1, 2016

Have a Return to Work Process in place

January 1, 2016

Ensure performance management processes take into account accessibility needs

January 1, 2016

Ensure career development and advancement information takes into account accessibility needs

January 1, 2016

Ensure redeployment process takes into account accessibility needs

January 1, 2016

 

Public Spaces

Legislated Date for Large Employers

Design of Public Spaces

 

Incorporate accessibility regulations in accordance with any contracts relating to our premises as required by the Design of Public Spaces Standard for new developments, redevelopments, or when making major changes to existing space or service related elements

January 1, 2017

Maintain and repair public spaces within our premises

January 1, 2017

Develop procedures for preventative and emergency maintenance of accessible elements in public spaces

January 1, 2017

Develop procedures for dealing with temporary disruptions when accessible elements under public spaces not working

January 1, 2017

Incorporate accessibility regulations in designing newly constructed service counters and fixed queuing guides

January 1, 2017

*Ongoing, as of Effective Date