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Takeda Supplier Solutions Portal – Your Direct Link to Our Support Teams

TBSTeams

Takeda Business Solutions (TBS) creates value for patients, customers, partners and employees by delivering simplified and innovative solutions for the business. We partner with Finance, Procurement and HR to optimize global processes reaching all employees, through innovation and the latest technology. TBS has established a global network of core hubs in Japan, Poland and U.S., as well as delivery centers in Ireland, Russia, China and Brazil to better anticipate needs and operate in a seamless, collaborative way to maximize value.

The new Takeda Supplier Solutions Portal is a step towards the realization of our goal of enabling simple and safe buying solutions for Takeda and our suppliers. We are pleased to invite you, our partner, to join the portal and enjoy this new simplified, safe, and seamless way of accessing your invoice & payments queries 24/7. You will be able to easily contact targeted TBS teams that will gladly provide support around invoice and payment processing.

Please see the frequently asked questions for more details:

 

What benefits does Takeda Supplier Solutions Portal bring?

Improved and efficient query resolution and more convenient ways of finding the right contact for support are the key benefits for you in choosing the portal over other less effective communication channels. Other benefits include:

  • 24/7 safe and direct access to the portal
  • Improved query resolution time through direct access to the right team handling the query; no need to involve the requisitioner for mediation
  • Online access to case stats; no need to track email exchanges
  • Structured forms capture the data needed to complete a transaction up-front, minimizing the follow-up conversations that can occur on other channels
  • “Knowledge Articles” featuring most common cases, so you can find quick answers to common questions
  • Improved data accuracy and security for a better controlled access

 

What queries can I raise through the Takeda Supplier Solutions Portal?

The most frequent types of queries raised by suppliers are around payment status. For this reason, currently we offer you five forms of inquiries:

  • Payment Status - check the status of your invoice(s)
  • Payment Clarification - get clarification on your payment
  • Statement Check - check the status of invoices in your statement
  • Automatic Payment Notifications - sign-up for automatic notification of your upcoming payments
  • Open Balance Confirmation - confirm your open balance

 

How does the Takeda Supplier Solutions Portal relate to SAP Ariba Network?

The portal does not replace the functionality of Ariba or any other Takeda invoice submission processes or systems. The Takeda Supplier Solutions Portal is a communications channel that you can use whenever you need support or follow up on payment.

 

How can I register?

The first step to gain access to the portal is to nominate an administrator.

Administrators are usually your Accounts Receivables (AR) representatives responsible for issuing invoices, checking payment status, and querying payments.

The administrator is an important role for your organization because they will be able to:

  • Approve registration and access requests from members of your organization
  • Manage Contacts within your account
  • Check the status, add comments, and attach files to ALL cases created by other contacts within your account

When you have nominated your administrator, please contact us at TakedaSuppliersolutionsportal@takeda.com, and we will take care to properly set up your account and provide training to your administrator for efficient and secure account management.

 

Where can I find more information about Takeda Supplier Solutions Portal?

For more information, please see the Takeda Supplier Solutions Portal - 4-minute intro video.

You can also review the Interactive Guide to learn more about the navigation in the portal.

In case of any questions, please contact us at TakedaSuppliersolutionsportal@takeda.com